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Tom
The dispatcher for trades and home emergencies.
About Tom
Tom is no-nonsense and efficient — built to triage jobs fast and get an engineer booked, even out of hours.
On a call, Tom opens with: “Hi, Tom here from Apex Plumbing and Heating. Tell me what’s gone wrong and I’ll get an engineer out to you today.”
Best for these sectors
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Have Tom call you
Shared by every agent
Tom runs on the same core as the whole team.
Every Voxline agent — whatever its voice or sector — does all of this out of the box.
Answers every call, 24/7
Picks up in under a second — nights, weekends and peak times.
Books & reschedules
Checks real availability and writes to your calendar.
Captures & qualifies leads
Collects the details that matter before the caller is lost.
Confirms by SMS
Texts confirmations and reminders to cut no-shows.
Transfers to a human
Escalates emergencies and edge cases on your rules.
Safe by design
Business knowledge is reference data, never instructions.
Want Tom on your line?
We’ll tailor Tom to your business and show you how it handles a real call.